Our Commitment to Your Satisfaction
We want you to feel happy and confident with your purchase. That’s why we stand by our products with a one-year limited warranty to provide peace of mind.
What This Limited Warranty Covers
This warranty ensures that our products meet high-quality standards. However, it does not cover the following:
- Normal wear and tear of the product.
- Defects caused by improper transportation or storage by the customer.
- Damage resulting from improper use, insufficient maintenance, or neglect.
- Issues caused by failure to follow usage instructions.
- Damage resulting from modifications to the product.
- Impacts or damage caused by sharp objects, twisting, compression, dropping, abnormal impact, or similar actions.
When This Limited Warranty is Void
This warranty is void if:
- The product has been modified or repaired by anyone other than SneakerFreax.
- Unauthorized parts have been used for repairs.
Warranty Execution
If an issue arises, SneakerFreax, at its sole discretion, will either:
- Repair the product free of charge.
- Replace the product with a new or equivalent item.
The decision will depend on factors such as:
- The value of the product in its non-defective state.
- The severity of the defect.
- The hardship the defect may cause the original purchaser.
We are committed to resolving warranty claims within a reasonable timeframe to ensure your satisfaction.
For any assistance, please feel free to reach out to us—we’re always here for you!