Return and Refund Policy
Return, Cancellation, and Refund Policies
We aim to ensure you’re fully satisfied with your purchase. Below, you’ll find the details of our return, cancellation, refund, and exchange policies, along with instructions on how to initiate a return.
General Return Policy
If you encounter any issues with your purchase, you have 14 days from the date of receiving your product to request a return for a refund or exchange.
How to Initiate a Return:
- Contact us via our Customer Support page to start the return process.
- Products must be returned to our warehouse.
- Provide photos of the product as requested.
Return Conditions:
- Defective Items: If we confirm that the item is defective, we will provide instructions for a free return.
- Non-Defective Items: If no defect is found, you will be responsible for return shipping costs and any additional fees (e.g., customs duties). For exact fees, please contact your local post office, as we cannot estimate fees for returns from different countries.
Important Requirements:
- Supply a valid tracking number and the carrier name for the return shipment.
- Once the product is received, we will process your request for a replacement, discount coupon, or refund to your original payment method.
Cancellation Policy
We understand that plans change. You may cancel your order depending on its processing stage:
- Processing Stage: You can cancel your order free of charge.
- Warehouse Preparation Stage: Cancellation is allowed, but a €15 fee will be deducted to cover preparation, management, and taxes.
- Shipped Stage: Once your order has shipped, cancellations are not possible.
If you have questions, feel free to reach out to us for assistance.
Refund Policy
To qualify for a refund, the product must be returned within 14 days of receipt.
Refund Eligibility Requirements:
- The product must be unused and undamaged.
- It must be returned in its original packaging.
- All original tags (if applicable) must be included.
Important Notes:
- Products damaged by the customer or returns made after 14 days are not eligible for refunds.
- If you received a defective product, contact us immediately via our Customer Support page.
Exchange Policy
You may exchange a product for a different size or color within 14 days of receipt.
Exchange Eligibility Requirements:
- The product must be unused and undamaged.
- It must be returned in its original packaging.
- All original tags (if applicable) must be included.
Important Notes:
- Exchanges are limited to one per order.
- Use our size guide to select the appropriate size, as sizes may vary. Avoid choosing based on personal habits.
How to Initiate a Return or Exchange
For returns or exchanges, contact us through our Customer Support page.
We’re here to help and ensure your experience with us is smooth and worry-free.